Richard Gallagher
Author
Language
English
Formats
Description
The world's leading psychiatric authority on demonic possession delves into the hidden world of exorcisms and his own transformation from cynic to believer over the course of his twenty-five-year career.
Successful New York psychiatrist Richard Gallagher was skeptical yet intrigued when a hard-nosed, no-nonsense Catholic priest asked him to examine a woman for a possible exorcism. Meeting her, Gallagher was astonished. The woman's behavior defied...
Author
Language
English
Description
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible...
3) How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
Author
Language
English
Description
No one likes to be criticized. But when feedback is necessary-whether it's with a boss, someone we manage, or another co-worker-it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide...